FREQUENTLY ASKED QUESTIONS

Select a topic below.

1 HOW DO I FIND M·A·C PRODUCTS?

Go to our Find Stores page to locate a M·A·C Cosmetics store near you.

M·A·C Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorized retail partners, they are purchasing genuine M·A·C products.

2 HOW CAN I WORK FOR M·A·C?

We are always looking for bright, energetic individuals to represent us.

Positions in our corporate offices or corporate field positions can be found on our CAREERS page.

Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications.

3 HOW DO I BECOME A M·A·C ARTIST?

We are always looking for bright, energetic individuals to represent us.

For any position at M·A·C, please check out our CAREERS page.

4 HOW CAN I BOOK A MAKEUP APPOINTMENT?

We'd love to do your makeup! Appointments are booked individually by store so select a location and call directly for scheduling and costs.

5 HOW CAN I BOOK A BRIDAL OR PRIVATE APPOINTMENT?

M·A·C Cosmetics offers makeup consultations at all of our M·A·C counter locations. Consultations offer you the opportunity to work directly with our highly trained M·A·C Artists. Go to our Find Stores page to locate a M·A·C store near you.

6 WHERE IS MY ORDER?

Access your order status and history by signing in to your account. You can also reach us at 0800 0201779, email us.

7 CAN I RETURN OR EXCHANGE AN ITEM?

If for any reason you are not completely satisfied with your M·A·C purchase, simply return the unused portion and we will remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased through maccosmetics.be/nl, please click HERE for step-by-step directions on returning by mail. Please note that Gift Cards cannot be returned or exchanged.

8 DO YOU SHIP INTERNATIONALLY?

maccosmetics.nl is unable to accept orders to be shipped to destinations outside the Netherlands. We apologize for any inconvenience. Please visit our INTERNATIONAL STORE LOCATOR.

9 HOW DO I CHANGE OR CANCEL MY ORDER?

Contact us within one hour of placing your order via our number 0800 0201779, and we will do our best to accommodate your request.

10 I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?

If your online order is not as expected, contact us at 0800 0201779 for assistance.

11 MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible at 0800 0201779 for assistance.

12 WHEN I EXCHANGE AN ITEM, THERE ARE TWO TRANSACTIONS ON MY CREDIT CARD. CAN YOU EXPLAIN?

When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account: a credit for the returned item(s) and one charge for the item(s) requested in exchange. While both transactions are processed in our systems at the same time, please note that the issuing bank/credit card company may take up to 10 business days to post the credit to your account.

13 WHY IS MY FAVOURITE PRODUCT DISCONTINUED? CAN I STILL PURCHASE IT?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country.

Let us help you find your favorite product!  To learn more about how our Gone But Not Forgotten team might help you locate your product, please visit us at http://elcompanies.com/Pages/Gone-But-Not-Forgotten.aspx

14 WHAT FORMS OF PAYMENT CAN I USE?

For online orders shipped within the Netherlands, the following Credit Cards are accepted: MasterCard and Visa. We also accept PayPal and Ideal/Sofort.

Please enter your billing address exactly as it appears on your credit card statement.

15 CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?

Go to our email submission form, call us at 0800 0201779.